Shipping Policy

1.Policy Overview

This page provides details regarding shipping and warranty-related terms for CATGOOD products. By completing a purchase on our website, you acknowledge and accept the conditions outlined below.

2. Shipping Availability

We offer shipping within the United States as well as to select international destinations. The available shipping methods and options will be displayed during checkout based on your delivery address.

3. Order Processing Time

Orders are typically processed and dispatched within 1–3 business days after payment has been successfully confirmed. Please note that processing times do not include weekends or public holidays.

4. Estimated Delivery Time

United States: 5–10 business days
International Orders: Delivery times may vary depending on the destination and local logistics conditions

5. Tracking Information

Once your order has been shipped, a confirmation email containing your tracking number will be sent, allowing you to monitor the shipment status at any time.

6. Potential Shipping Delays

Shipping timelines may occasionally be affected by holidays, weather conditions, or other unforeseen factors. We will make every effort to minimize delays and ensure timely delivery.

7. Delayed or Missing Shipments

If your order is significantly delayed or cannot be located, please reach out to us. Our support team will assist with tracking and, if necessary, arrange a replacement shipment or issue a refund.

8. Contact Support

For any questions or concerns related to shipping or delivery, please contact our customer service team:

Email: cs.catgood@outlook.com
Phone: (209) 487-0788

We are dedicated to ensuring that every order reaches you safely, efficiently, and with a smooth delivery experience.