Refund and Returns Policy

1. General Policy

This Return & Refund Policy applies to all purchases made through the CATGOOD official website. We aim to provide a transparent and customer-friendly process for returns and refunds.

2. Return Requirements

To qualify for a return, items must meet the following criteria:

The product must be unused and in good condition
All original packaging must be intact
The return request must be submitted within the specified return period

3. Return Period

You may request a return or refund within 30 days from the date your order is delivered.

4. Items Not Eligible for Return

Returns will not be accepted under the following circumstances:

Products that have been used or damaged due to improper handling
Requests made after the return period has expired
Customized, personalized, or special-order products (if applicable)

5. Refund Procedure

After receiving your returned item, our team will inspect it and notify you of the approval status. If approved, the refund will be issued to your original payment method.

6. Refund Processing Time

Approved refunds are generally completed within 5–10 business days, depending on your financial institution or payment provider.

7. Return Shipping Fees

If the return is caused by product defects or quality issues, we will cover the return shipping cost.
For returns due to personal reasons, customers are responsible for the shipping fees.

8. Defective or Damaged Products

If your item arrives damaged or defective, please contact us promptly with your order number and clear photos. We will arrange a replacement or issue a refund as appropriate.

9. Order Cancellation

Orders may be canceled prior to shipment. Once shipped, cancellations are no longer possible, and the return process must be followed.

10. Contact Information

For any return or refund requests, please reach out to our customer support team:

Email: cs.catgood@outlook.com
Phone: (209) 487-0788

We strive to deliver a fair, reliable, and hassle-free shopping experience for every customer.